Support
Need help?
We’re here for you!
Do you have questions about your Swinguru?
Do you need to talk to a specialist, or do you just want to know how to set-up your new Swinguru system?
Explore and learn more about your Swinguru.
DOCUMENTS & TUTORIALS
Hopefully you’ve already had a chance to get an idea
of how Swinguru works. If not our documents page is a great place to start.
You will find useful information and documents
(getting started instructions, installation guide and best practices).
On our YouTube channel you will also find product
presentations and tutorial videos.
CHECK OUT OUR HELP CENTER
A comprehensive knowledge base chock full of helpful info
and solutions to the most common issues experienced by our customers.
You’ll a find lot of answers
to Frequently Asked Questions about
DOWNLOADS
My Swinguru : be aware that it is available and runs only with the MICROSOFT Kinect camera.
Swinguru Pro : is available and running with two different cameras, download the appropriate version based on the camera you will be using:
- Swinguru Pro version 3.3.49 is based on the use of the MICROSOFT Kinect camera.
- Swinguru Pro version 4.0.3x is based on the use of the INTEL Realsense camera.
Always make sure you have the latest version installed.
SOFTWARE SUBSCRIPTION & SUPPORT
Stay current, get support, remain efficient!
When you purchased your Swinguru license, support and maintenance came along with it for the period of your subscription.
Make sure you stay current and have valid license.
Being current means you have unlimited access to all the latest software features, as well as unlimited support at no additional cost.
In case you need to buy or renew your subscription go to https://swinguru.com/shop/
1. Select which subscription package you would like to buy or renew.
2. Proceed to Checkout and Follow the PayPal instructions.
Once Swinguru receives confirmation of payment, Swinguru license will be updated appropriately and your Registration ID will be sent by email.
Please note
# You may expect up to 48 hours delay from payment till update is effective.
# Purchase of additional software year(s) are added to the current expiration dates.
SYSTEM REQUIREMENTS / HARDWARE SPECIFICATIONS
Make sure that your PC meets or exceeds the minimum system requirements stipulated below in order to get the best results from Swinguru.
Need help to verify if your PC meets the minimum system requirements? We’re always here for you! Just send us your computer make and model at info@swinguru.com and we’ll let you know if you’re good to go!
| Specifications | My Swinguru | Swinguru Pro |
|---|---|---|
| Operating System | Windows 10 | Windows 10 |
| Processor | Intel Core I5 and above (64bit) | Intel 7th-Gen Core i7 (Minimum) Intel 10th-Gen Core i7 (Recommended) |
| Memory | 8GB RAM / 16GB* RAM (recommended)
* configuration with 8 + 8 GB RAM (dual mode) |
16GB* RAM
* configuration with 8 + 8 GB RAM (dual mode) |
| Hard Disk Drive | 500GB Hard Drive, fast 7200 RPM hard disk drive (Good) or SSD disk drive (Best) 100GB available on C Drive Swinguru application itself is about 500MB and installer 4MB. *Swinguru data and videos can only be installed and saved on the C: driveTo record in high definition colour the main hard drive must be 512 GB (min) SSD disk drive. |
1TB Hard Drive, fast 7200 RPM hard disk drive (Good) or SSD disk drive (Best) 256GB available on C Drive Swinguru application itself is about 500MB and installer 4MB. *Swinguru data and videos can only be installed and saved on the C: driveTo record in high definition color the main hard drive must be a 1TB SSD disk drive. |
| Graphic Card | NVDIA GeForce GTX 1060 (Minimum) NVDIA GeForce GTX 1080 (Recommended) AMD Radeon RX 580 (Minimum) Direct X11 compatible. |
NVDIA GeForce GTX 1660 Ti (Minimum) NVDIA GeForce GTX 1080 (Recommended) AMD Radeon RX 580 (Minimum) Direct X11 compatible. |
| USB Port | USB 3.0 (at least one) | USB 3.0 (at least two) |
Do you need confirmation that your computer meets the requirements?
Send an email to support@swinguru.com with the name and technical specifications of your computer and we will send back asap the results of our analysis.
GET HELP FROM A SPECIALIST
Did you check our help center first?
In order to get remote support
1. Please make sure to have an active internet connection.
2. If not already installed on your desktop, please install TeamViewer here
3. Once it is installed please launch the application and a pop-up will appear with your TeamViewer ID and password.
4. Please provide us those credentials (ID and password) by completing the form below describing your issue and availabilities for remote connection.
5. We will log in and help you as soon as possible, within service hours.
Service Hours: 9 am to 5 pm CET, Monday to Friday, excluding Belgium Holidays
CONTACT SUPPORT
You don’t find what you need ?
Thank you for contacting Swinguru support. Please complete the form below and describe your issue as extensively as possible, if possible include screenshots, so we can provide quick and efficient service.
We will get back to you as soon as possible. Please note service hours are 9 am to 5 pm CET, Monday to Friday, excluding Belgium Holidays.
If it’s an urgent matter, you may always contact your sales contact.